OneCount: Shared Inventory — Privacy Policy

Last updated: November 4, 2026

What we collect

When you install OneCount, we store only what the app needs to keep your stock in sync:

• Your store’s domain and the access token Shopify issues to the app.
• Your store’s name and the contact email Shopify holds for the store owner, so we can answer support questions and send you a few emails about using the app (see “Emails” below).
• The product variants, inventory item IDs, location IDs and stock counts in the pools you create, plus a short activity log of stock changes.

We do not collect or store any information about your customers: no names, emails, addresses, orders or payment details.

How we use it

Only to keep the stock of variants in your pools in sync and to show you what the app did. We never sell or share your data, and we don’t use it for advertising.

Emails

Shortly after you install, we may send one welcome email and one check-in email to the store contact email. We only send emails that ask you to upgrade or leave a review if you switch on “Tips and product updates” on the How it works page in the app. Every email has an unsubscribe link that stops all of them. Emails are sent through Resend, our email provider, which receives your email address and the message for that purpose only.

Where it’s stored

Data is stored in a managed PostgreSQL database and processed by our hosting provider. Connections are encrypted.

Retention and deletion

If you uninstall the app, syncing stops immediately. Shopify then asks us to delete your store’s data (usually 48 hours later), and we delete everything we hold for your store. You can also delete individual pools at any time inside the app.

Contact

Questions or requests: northvanesoftware@outlook.com.